PAWPASS POLICY

Accessibility Statement

Last updated: May 21, 2026

Commitment

PawPass is built for a community that includes service dog handlers, disabled users, dog owners, businesses, and supporters. PawPass aims to make the website and future mobile app usable, understandable, and accessible.

Design Goals

  • Clear navigation, readable text, and strong visual contrast.
  • Keyboard-accessible forms, links, buttons, and core workflows where practical.
  • Helpful labels and error states for search, review, complaint, training, and billing flows.
  • Responsive layouts for mobile, tablet, and desktop use.
  • Avoiding unnecessary barriers when users deny location access or choose manual search.

Known Limits

PawPass is still evolving. Some third-party tools, maps, authentication screens, payment pages, uploaded content, PDFs, or embedded services may have accessibility limits outside PawPass direct control. PawPass will work to improve issues it can control.

Location Alternatives

Users do not have to share browser or device location to use PawPass. Manual search by city, state, ZIP code, business name, park name, or category should remain available as an alternative.

Feedback

If you encounter an accessibility barrier, contact PawPass support. Helpful details include the page, device, browser, assistive technology if relevant, and what you were trying to do.