PAWPASS POLICY

Community Review Guidelines

Last updated: May 21, 2026

Purpose

PawPass reviews and reports help service dog handlers, dog owners, community members, and businesses understand real-world access and dog-friendly experiences. Reviews should be honest, specific, and based on first-hand experience.

Allowed Content

  • First-person descriptions of a visit, interaction, access concern, or park experience.
  • Specific details about staff conduct, physical layout, posted rules, pet policies, service dog handling, and accessibility conditions.
  • Ratings about overall experience, access experience, dog-friendly experience, cleanliness, safety, and helpfulness.
  • Photos or supporting details that do not expose private medical information, private staff information, or unrelated people in an unsafe way.

Not Allowed

  • Fake reviews, paid reviews, retaliatory reviews, spam, or reviews for places the user did not personally experience.
  • Threats, harassment, hate speech, doxxing, staff personal information, or private medical details.
  • Legal conclusions presented as official findings, such as claiming PawPass or a court determined a violation.
  • Business-owner reviews of competitors or undisclosed conflicts of interest.
  • Content that is defamatory, misleading, illegal, abusive, or designed to manipulate trust scores or badges.

Service Dog and Pet Dog Context

PawPass distinguishes dog-friendly experiences from service dog accessibility experiences. Dog owners may share dog-friendliness ratings and access concern feedback as community context, while service dog handler accounts are marked separately when rating service dog accessibility and staff professionalism. Pet-friendly policies do not replace ADA service animal obligations, and service dog access experiences should focus on public access treatment, staff behavior, and practical accessibility.

Handler Attestation

PawPass may ask users who identify as service dog handlers to attest that they are a handler or that their review describes a real service-dog access experience. PawPass does not require medical records, disability details, service dog paperwork, registration, or certification documents. False or misleading handler claims may result in review removal, label changes, account restrictions, or other moderation.

Moderation

PawPass may edit formatting, hide, remove, investigate, or limit content that appears unsafe, false, abusive, duplicative, off-topic, legally risky, or inconsistent with these guidelines. PawPass may also ask users or businesses for additional context.

Business Responses

Businesses may respond to reviews and access concerns in a professional way. Responses should avoid retaliation, private medical questions, personal attacks, or legal threats. PawPass may moderate business responses under the same safety and accuracy principles.