Badge and Certification Criteria

PawPass badges, certificates, trust scores, and awards are platform signals. They are not government certifications, ADA determinations, legal findings, legal endorsements, or guarantees of future behavior.

The dated PawPass Service Dog Ready badge may be available to eligible businesses that maintain an active annual recognition term, maintain a written service animal policy, provide the employee guide, complete the required knowledge check and attestations, and remain in good standing with PawPass platform rules. This is private educational recognition, not ADA certification, government approval, or a guarantee of legal compliance.

Access Ready indicates that a business has access to ongoing visibility, profile, review, analytics, and engagement tools through an active eligible subscription. It does not include training materials, certification status, or a legal determination that the business complies with all laws.

Service Dog Ready is reviewed on a yearly cycle. At the end of the recognition year, its dated badge and recognition benefits expire unless the business renews for $249. A business may instead step down to Access Ready while retaining its listing, reviews, ratings, and historical information.

Access Excellence is a yearly admin-awarded recognition for businesses with strong PawPass community ratings, generally requiring a 4.7 or higher rating, review history, no unresolved serious access concerns, and admin review. The award should include the award year and may expire or be reassessed annually.

PawPass may pause, remove, downgrade, or withhold badges, awards, certificates, or trust signals when a subscription ends, a payment becomes past due, training expires, a serious access concern is under review, platform rules are violated, or information appears inaccurate.

Businesses may display PawPass badges or certificates only while they are active, accurate, and authorized by PawPass. Businesses may not alter badges, imply government approval, imply legal compliance guarantees, or use expired or revoked credentials.