Make service dog access easier for your staff and your customers.
Claim and manage your PawPass listing, respond to community reviews, improve the information customers see, and choose the level of business visibility and participation that fits your organization.
Business exposure and review tools
These packages control how a business participates within PawPass, including listing presentation, profile tools, review access, responses, analytics, badges, and eligible visibility features.
Claim your PawPass listing, update basic business information and hours, appear as a claimed business in PawPass search, read reviews and access experience reports, and submit a factual response or dispute.
Receive an enhanced PawPass profile and more prominent listing presentation, add business photos, use review-response tools and report notifications, view business analytics, and manage up to three locations.
A private educational recognition program with a dated badge and PawPass profile designation. Annual renewal includes updated staff education, training access for applicable new employees, and 12 additional months of recognition after all applicable employees complete required training and the business completes its annual checklist and self-attestation.
Service animal access is not an unusual situation anymore.
Not every person with a disability needs or uses a service animal. But as tens of millions of Americans live with mobility, cognitive, sensory, psychiatric, neurological, and other disabilities, businesses should expect interactions with service animal handlers to be an ordinary part of serving the public.
Disability is also increasingly visible among younger adults. Meanwhile, the broader ADA Title III litigation landscape remains significant. Seyfarth Shaw counted 8,667 federal Title III lawsuits in 2025, more than three times its 2013 count. That figure covers all Title III issues and is not limited to service animal access.
The question for a business is not whether an employee will eventually encounter a service animal. It is whether that employee will know what to do when it happens. A clear service animal policy gives employees an answer before they are standing at the front counter trying to figure it out.
Professional resources from the company behind PawPass
PawPass is operated by Stodghill Consulting LLC. Our connected business-services page includes the $39 printable toolkit, custom policies, employee implementation materials, and the PawPass Service Dog Ready recognition program.
Explore Business ServicesBadges and certificates
PawPass badges are platform participation signals. They help customers understand whether a listing is claimed, Access Ready, Service Dog Ready, or award-reviewed. They are not legal findings, government approvals, or guarantees of future experiences.
Workplace access awareness
The business portal is built to support calmer staff decisions, clearer documentation, and better customer conversations around service dog teams and public dog interactions.