Refund and Cancellation Policy

This policy describes PawPass subscription and one-time purchase handling and is intended to match the payment settings used in Stripe.

Access Ready monthly subscriptions may be canceled before the next renewal. Access continues through the current paid billing period unless PawPass states otherwise. PawPass Service Dog Ready is billed yearly because recognition requirements are reviewed on an annual cycle and includes Access Ready visibility and engagement tools during that active year. Recognition status and the dated badge expire unless the program is renewed.

Annual subscriptions may be canceled to stop future renewal. Unless required by law or approved by PawPass, annual fees are not prorated or refunded after purchase.

Corrective Action Training is a one-time purchase. Because training access may be delivered immediately, refunds are generally not available once training has been accessed, except where required by law or approved by PawPass.

Downloadable business resources are one-time purchases delivered to the purchaser's PawPass account after payment. Because access is available immediately, refunds are generally not available after files have been downloaded, except where required by law or when PawPass approves a request involving a duplicate charge, billing error, or verified delivery problem.

The Custom Service Animal Policy and Compliance & Implementation Package include work prepared from the purchaser's submitted questionnaire, business information, and uploaded materials. Each package includes one revision as described on the business-services page. Unless required by law, payments are generally not refundable after customized work has begun. PawPass may review duplicate charges, billing errors, verified delivery problems, or a cancellation received before work begins.

PawPass may review refund requests case by case. Approval may depend on duplicate charges, billing errors, fraud concerns, unused access, technical issues, or other circumstances.

When a paid subscription ends, paid dashboard tools, badge eligibility, staff education access, multi-location allowances, or other paid features may be paused or removed depending on the plan. If a subscription is scheduled to cancel at period end, paid access may continue until the current paid period expires. Service Dog Ready businesses may renew for $249 or step down to Access Ready; their listing, reviews, ratings, and historical information remain intact.

Businesses are responsible for reviewing plan details before purchase, keeping billing information current, and canceling before renewal if they do not want the subscription to continue. PawPass cannot control delays or disputes handled by banks, card issuers, app stores, or payment processors.

Billing questions can be sent through the PawPass contact form.